Your confirmation email has your booking reference and every detail of the trip. If you booked while signed in, the trip is also under My trips. If you cannot find the email, check the spam folder, then write to us here with the email address you used.

The day before the trip, we email you the driver's name, phone number and vehicle. On the day, the driver contacts you with the exact meeting point, usually the arrivals hall after customs.

Nothing extra to pay. With your flight number, the flight is tracked and the driver adjusts to the real landing time. The 60 free minutes of waiting start when the flight lands. Away from airports, 15 minutes of waiting are free.

Cancelling more than 24 hours before pick-up is free and refunded in full to the card you paid with. Our team confirms the refund and we email you as soon as it is issued; banks then usually take 5 to 10 working days to show it. Less than 24 hours before, there is no automatic refund: write to us here and we will look at it.

Write to us here with your booking reference and the change you need, and we will sort it out with you.

Either when you book, or later: with "Book now, pay later", available on most trips booked more than 48 hours ahead, your card is saved securely with Stripe and charged 48 hours before pick-up. If you cancel before that, nothing is taken. The checkout shows which option your trip has. Airportlink never sees your card number.

Pick-ups between 22:55 and 06:00 cost 20% more. The price shown before you pay already includes it, so there is nothing to add on the day.

One suitcase and one piece of hand luggage per passenger are included. Skis or a snowboard, a golf bag, a surfboard or a bicycle: add them when you book, so a vehicle with room for them is sent. Child seats (infant, child or booster) are also chosen when you book. Each has a small charge, shown before you pay. For an unusual number of ordinary bags, say so in the booking notes. Assistance animals travel free; for other animals, ask before booking.