Terms and conditions
Last updated 21 October 2026
These are the rules of booking a transfer with us. We have tried to write them so you can actually read them, and to put the things that cost you money where you will see them.
Who you are contracting with
Airportlink is operated by Transitan Tourism Tours Ltd, registered in Ireland under company number 781297, at 36 Gardiner Street Upper, D01 H9N1 Dublin, Ireland.
We arrange your transfer and are your point of contact. The driving is carried out by licensed local transport companies who hold their own operating licences and insurance. We check those licences before a company can work with us, and we check them again when they expire.
Who drives can vary. In most places the transfer is carried out by a private transport company we work with. In the exceptional case that no partner is available for your date and time, we arrange the ride through another licensed provider — a local taxi company or a licensed private-hire operator — at the price you agreed.
Whoever drives, the arrangement stays with us. You pay us the price you agreed, you never book or pay anything through another platform, and we are your point of contact before, during and after the trip.
Two things can differ when a taxi or private-hire operator is used. The driver may not be able to wait inside the terminal with a name sign — where that is the case we tell you in advance and agree a meeting point. And taxi services are governed by the local rules of the country they operate in, which set their own standards for licensing, vehicles and liability.
If we cannot arrange a transfer that meets what you booked, we tell you and refund you in full.
Booking
A booking exists once you have completed checkout and received a confirmation email with a reference. Until then, nothing is reserved.
You are responsible for the details you enter. A wrong address or a wrong phone number is the most common reason a transfer fails, and we cannot fix either from our side on the day. Check the confirmation email when it arrives.
The vehicle is private. You never share it, and there are no other stops.
The vehicle type shown when you book — sedan, van, or more than one vehicle — reflects the number of passengers. We do not guarantee a particular make or model. We guarantee enough seats and enough space for normal luggage.
Paying
The price you see before you pay is the price. It includes taxes and tolls. There is no meter and no surcharge for arriving late because your flight was delayed.
Paying now
Your card is charged at checkout, and the booking is confirmed immediately.
Paying later
On many transfers you can book without paying. We store your card securely with Stripe and charge it 48 hours before pick-up. You are told the exact amount and the exact date when you book, and again by email.
If the charge fails we try again and let you know. If it keeps failing, the booking is cancelled and no money is taken. We do this rather than send a driver to a transfer that has not been paid for.
Make sure the card is still valid on the charge date. A card that expires between booking and travelling is the usual cause.
Changing a booking
More than 24 hours before pick-up, you can change the date, the time, the addresses, the number of passengers and the flight in your account. If the change alters the route, the number of passengers or the vehicle needed, the price is recalculated, and the difference is charged to your card or refunded to it.
Less than 24 hours before pick-up, changes are made by our team — message us. A change made less than 24 hours before pick-up — to the date, the time, the pick-up or drop-off address, the number of passengers or the vehicle — carries a last-minute change fee of 20% of the price of the transfer. It is charged once per booking. We tell you the amount before making the change, and we only make it once you agree. The fee is charged to the card you booked with, together with any difference in price.
A delayed flight is not a change. We follow your flight and the pick-up moves with it, at no cost.
Cancelling
You cancel
- More than 24 hours before pick-up: free. The full amount is refunded to the card you paid with: our team confirms the refund and we email you as soon as it is issued. Your bank then normally takes five to ten working days to show it.
- Booked without paying and not yet charged: cancel at any time. Nothing was taken, so there is nothing to refund, and we remove the stored card.
- Less than 24 hours before pick-up: no automatic refund. Contact us — if the driver has not yet set off we will do what we can, but by then a vehicle has been committed to you.
Travel agency accounts have a 12-hour window instead of 24, on bookings they made themselves.
We cancel
Rarely, and only when we cannot carry out the transfer — severe weather, a road closed, or no vehicle available. You get the full amount back and we tell you as early as we know.
On the day
Meeting your driver
The day before, we email you the driver’s name, phone number and vehicle. Save that number to your phone. It is much easier than searching an email while carrying luggage.
Your driver contacts you with the exact meeting point. At an airport this is usually in the arrivals hall after you clear customs.
Flights
Give us your flight number when you book. We track the flight and the driver adjusts to the actual landing time. You are not charged extra for a delay.
If you do not give a flight number, the driver arrives at the time you booked and the normal waiting time applies.
Waiting time
- Airport pick-ups: 60 minutes free after the flight lands.
- Anywhere else: 15 minutes free from the booked time.
After that the driver may leave, and the transfer counts as a no-show. If you know you will be late, call the driver — almost every no-show could have been avoided by a phone call.
No-shows
If you do not arrive and do not make contact, no refund is due. If the driver does not arrive, you get the full amount back, and tell us as soon as you can so we can try to arrange something.
Luggage, children and animals
The price covers one suitcase and one piece of hand luggage per passenger. Skis or a snowboard, a golf bag, a surfboard or a bicycle are added when you book, at the charge shown before you pay. An unusual number of ordinary bags: tell us when you book, in the notes. A vehicle that turns up too small for your luggage is a problem for everybody.
Child seats: choose them when you book (infant, child or booster seat), at the charge shown before you pay. Where the law requires a seat, travelling without one is not possible.
Assistance animals travel free. For other animals, ask before booking — not every driver accepts them.
Smoking, including electronic cigarettes, is not permitted in the vehicles.
What we do, and what the driver does
We arrange your transfer. We do not drive. Airportlink finds a licensed transport provider for your route, books it in your name, and handles the price, the payment and the contact with you. That is our part, and we are responsible for doing it properly.
The driving is a separate service, carried out by the transport company, taxi operator or private-hire operator that takes the job. They hold their own licences, their own insurance and their own vehicle. They are not our employees and they do not work for us — they work with us.
What that means in practice: the driver and their company are responsible for the journey itself — the vehicle, the driving, the conduct of the driver, and anything that happens on the road. Where the ride is carried out by a taxi service, the rules of that country's taxi regulations apply to it, and those set their own standards for licensing and liability.
Where we get it wrong, we own it. If we book the wrong date, send the driver to the wrong place, or fail to find anyone at all — that is on us, and we refund you in full. If the transfer simply does not happen, for whatever reason, you get your money back. We do not ask you to chase the driver for it.
What we cannot answer for is what happens inside the vehicle during the journey, or a claim against a driver for something we had no part in. In those cases we give you the operator's details and help you make the claim — but the claim is against them.
Nothing in this section removes rights you have under consumer law. If the law of your country says we are responsible for something, we are, whatever this page says.
If something goes wrong
Tell us in the support chat, or reply to any of our emails, and include your booking reference. Replies reach our support team.
Where a transfer was not carried out as booked and it was our fault or the driver’s, we refund it. Where a transfer was affected by something outside anyone’s control — weather, strikes, roads closed — we do what we can, but we cannot compensate for consequences beyond the fare.
We are not liable for a missed flight or a missed connection. Allow sensible time. If you tell us the flight you are catching, we will suggest a pick-up time that leaves margin, but the decision is yours.
Nothing here limits rights you have under consumer law that cannot be limited by agreement.
Behaviour
Drivers may refuse to carry a passenger who is abusive, or in a state that makes the journey unsafe. No refund is due in that case. It is rare, and we would rather never write this paragraph — but a driver alone with a passenger at 5am needs it.
Governing law
These terms are governed by the law of Ireland, and the Irish courts have jurisdiction. If you are a consumer in the European Union, you keep the protection of the law of the country where you live.